About Us - Ideal Complex Care

Specialists in Complex Care at Home

Since 2016, Ideal Complex Care has delivered expert home-based clinical care across the UK. As part of the All Care and the Clece Care Services Ltd group, we are committed to offering the highest standard of complex care services in the comfort and familiarity of our clients’ own homes across the South of England.

From managing long-term health conditions and rehabilitation to supporting independence in daily life, our goal is to empower every individual to achieve their health, education, family, and personal goals safely and with dignity.

To deliver outstanding outcomes, we recruit and train specialist nurses and carers who are passionate about person-centred care.

Each care package is supported by:

Ongoing clinical training aligned to the individual’s condition
A dedicated in-house team of care coordinators and branch nurses
Robust care planning and rota management
Responsive communication and family support

Looking For Care In Your Home? Contact us

Our People Make the Difference

Our care teams are supported by experienced coordinators and clinical leads, ensuring that every client receives a consistent, responsive, and expertly managed service. Our in-house team works closely with field staff to monitor clinical needs, manage rotas, and ensure that every client receives a tailored complex care package that fits their unique requirements.

We take no shortcuts when it comes to care; the safety of our service users is of paramount concern to Ideal Complex Care, so we will work hard to make sure you have a care team right for you and your loved ones needs.

Our Mission

To deliver exceptional and personalised care to our service users; enhancing their quality of life, independence, and dignity.

Our Objective

To deliver high-quality care that empowers our service users to maintain their independence and dignity while residing in their own homes.

Our Core Principles

Respect

Promoting respect and dignity through our services.

Transparency

Transparency and legal compliance in the management of our activities and services.

Empower

Ensuring the confidentiality of our clients’ and users’ personal data.

Safety

Prioritising the Health and Safety of our staff and service users.

Efficiency

Contributing to provision of an efficient but high quality service.

Environment

Encouraging respect for and the preservation of the environment.

Our Care Values: Quality, Safeguarding, Dignity

*Disabled senior man enjoying a sunny day*

At the heart of Ideal Complex Care is a commitment to safety, dignity, and empowerment. We uphold the highest standards in:

Safeguarding and wellbeing
Parent and family communication
Client-focused care planning
CQC and GDPR compliance

We are fully registered with the Care Quality Commission (CQC) and proud to have received a ‘Good’ rating in all areas. We are also members of the United Kingdom Home Care Association (UKHCA) and adhere to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018

Contact us

Speak to your local team to talk through your needs and options.

About Ideal Complex Care