Ideal Complex Care Ltd. is a specialist complex care agency based in Brighton, East Sussex. We provide the highest standard of care at home to individual clients with complex care needs and also support them through respite. Children, young people and adults can rely on our qualified nurses and highly trained care staff to support them and help them to achieve their health, family, education and personal goals. Our teams work throughout East and West Sussex and the South East of England.
Established in 2016, Ideal Complex Care is part of the Clece Care Services Ltd. group of home care companies across the U.K. Our aim is to provide the best possible care to our individual clients. To achieve this we recruit and train Nurses and carers who share our passion for being the best at what we do. Our field teams are supported with ongoing specialist training, tailored to meet the needs of individual clients.
High-Quality Care and Support
Our services are underlined by the principles we adhere too. The empowerment, dignity and safeguarding of every one of our clients are amongst the many standards we consistently strive to maintain. We also greatly value the wellbeing and peace of mind of our client’s parents or guardians, with a staff member always available to support any queries and concerns that may arise.
Ideal Complex Care is fully registered with the Care Quality Commission (CQC) and has been awarded a rating of ‘Good’ in all areas of business. It is also a member of the United Kingdom Home Care Association (UKHCA) and maintains up-to-date compliance with British and European regulation, including the General Data Protection Regulation (GDPR) and Data Protection Act 2018.
Working closely alongside our field staff is our dedicated in-house team. Whilst our branch nurses carefully monitor the clinical needs and safety of our clients, our coordinators manage the training and rotas of the staff necessary to provide the client’s care, thus ensuring each client receives a high level of attention and a package of care tailored to their specific requirements.
To provide our service users with an efficient outstanding, personalised home care and support that helps maintain their quality of life, independence and dignity.
To provide services to people living independently and with dignity in their chosen place of residence.
To be recognised as a high-value provider of home care services and solutions across the UK, allowing us to directly influence and improve the quality and level of care our service users receive.
Our Core Principles
Promoting respect for, and the dignity of, people to whom we provide any type of social care.
Transparency and legal compliance in the management of our activities and services.
Ensuring the confidentiality of our clients’ and users’ personal data.
Teamwork, professionalism and motivation, which mean that we improve every day.
Ensuring the Health and Safety of our Workers.
Encouraging respect for, and the preservation of, the environment.
Contribute to provide an efficient service while monitoring a high level of quality and managed budget.