We work with children, young people and adults to enable them to lead full and independent lives.
Ideal Complex Care work in partnership with Case Managers, Insurance Companies and families in receipt of Personal Health Budgets to recruit/train and provide Nurses and Carers to support children young people and adults with care at home. As recruitment and training specialists in the care sector, we make every effort to match the right clinical skills and personal qualities of the care team to the individual client’s needs.
There are many conditions which require specialist, more complex care. We understand that when people have complex health care conditions, they may require specialist care and support. Our qualified nurses and carers are fully trained however should they need extra training for any specific needs we provide our carers with all additional training they may need.
Acting as a single point of contact, our experienced case managers develop tailored care plans, liaise with healthcare professionals, and ensure services run smoothly—giving families peace of mind and clients the highest standard of complex care at home.
Why choose Case Management
Personalised Care Planning
Our case managers work closely with families, healthcare professionals, and the wider support network to develop a tailored care plan that reflects the unique clinical, emotional, and lifestyle needs of the individual.
Single Point of Contact
With one dedicated case manager overseeing the entire care journey, families have a consistent, reliable point of contact, ensuring clear communication, fast response times, and peace of mind.
Holistic Coordination of Services
We coordinate every aspect of care, from medical appointments and therapy schedules to home adaptations and equipment provision, reducing stress for families and ensuring nothing is overlooked.
Advocacy and Support
Our case managers act as advocates for the client and their family, navigating NHS systems, liaising with commissioners, and making sure the client’s voice is always heard.
Crisis Prevention and Proactive Monitoring
By continuously assessing and reviewing care plans, our team can identify potential issues early and implement changes quickly – minimising the risk of hospital admissions or breakdowns in care.
Expert Knowledge of Complex Conditions
Ideal’s case managers are experienced in a wide range of complex health conditions, from neurological disorders and spinal injuries to paediatric care needs, ensuring safe, evidence-based care planning and delivery.
How Ideal Complex Care can help
- Regular companionship support
- No need to accommodate a live-in carer
- Flexibility of service, subject to availability you can increase service to meet ad hoc or permanent needs
- For no charge you can decrease calls with just 24 hours’ notice
- Small team of care assistants who will get to know your loved ones
- Potential to spot changes in health enabling quick action to aid diagnosis
- Provide emotional and practical support to loves ones
- Stay safe and happy in an environment you know; your home
More information and FAQs
Case management is a service that ensures all elements of a client’s complex care are coordinated effectively. This includes medical care, therapy, home support, and family communication. A case manager oversees the entire care package to ensure consistency, safety, and high standards.
Our case managers are experienced professionals, often with nursing or social care backgrounds, who are trained in complex needs, care planning, and multidisciplinary coordination. They act as a central figure to support clients, families, and care teams.
Yes, case management is included as part of our complex care packages. It ensures the care provided is not only safe and person-centred but also continuously reviewed and adapted to the client’s evolving needs.
You’ll have regular check-ins with your case manager at a frequency agreed based on your needs. In addition to scheduled updates, your case manager is available for urgent queries or if any aspect of the care package needs adjusting.
Absolutely. Our case managers have extensive experience working alongside NHS professionals and local authorities. They can help you navigate funding, referrals, service delays, and other challenges—acting as an advocate on your behalf.
How it works
Speak to our team
Contact our team to talk through your needs and options.
A free home care assessment
Our home care specialist will provide a free consultation to create your personally tailored care plan.
Get the care you need
Your personal care plan will be delivered by our care specialists.
Our partners
